Privacy

Privacy Policy
Effective date: [Insert date]
Last updated: [Insert date]

This Privacy Policy explains how EURO BLADE WORX s.r.o. (“EURO BLADE WORX,” “we,” “us,” or “our”) collects, uses, stores, shares, and otherwise processes personal data when you visit our EU online store, purchase Spartan Blades products, contact customer service, subscribe to marketing communications, or otherwise interact with us.

This Privacy Policy is intended for customers and website visitors in the European Economic Area (EEA), Switzerland, and, where applicable, the United Kingdom.

1. Who is the controller?

For the EU store, EU fulfillment, and EU customer service, the data controller is:

EURO BLADE WORX s.r.o.
Brněnská 3913/31
669 02 Znojmo
Czech Republic
Company ID: 21802033
VAT ID: CZ21802033
Email: info@eurobladeworx.com
Store contact: shop@eurobladeworx.com
Phone: +420 733 196 619

The products sold through this store are Spartan Blades products. Spartan Blades is associated with Pineland Cutlery, Inc. dba SPARTAN BLADES, 625 S.E. Service Road, Southern Pines, NC 28387, United States. Spartan Blades may receive limited personal data where necessary for warranty administration, product support, product-safety matters, commercial coordination, or legal compliance.

If you interact directly with a separate Spartan Blades U.S. website or service, a separate privacy notice may also apply to that service.

2. What personal data we collect

We may collect the following categories of personal data:

Information you provide directly

full name
billing address
delivery address
email address
phone number
account details
order details
return, exchange, warranty, and complaint information
communications sent to customer service
newsletter subscription information
age confirmation or eligibility confirmations where required for product sales

Information collected automatically

IP address
browser and device information
operating system
referring URL
pages viewed
date and time of access
cookie identifiers and similar online identifiers
consent preferences

Information from third parties

payment confirmation and anti-fraud information from payment providers
shipment and delivery information from carriers
product-support or warranty-related information from Spartan Blades where relevant
analytics, consent, or platform-related information from service providers used on the site

3. Purposes of processing and legal bases

We process personal data only where we have a valid legal basis under applicable data protection law.

A. Performance of a contract or steps before entering a contract

We process personal data because it is necessary to take your order and fulfill the sales contract, including to:

create and manage your order
accept payment
deliver products
handle returns, refunds, and exchanges
provide customer support
respond to pre-sale inquiries
manage warranty and repair requests

B. Compliance with legal obligations

We process personal data where necessary to comply with legal obligations, including:

tax and accounting rules
consumer-protection laws
product-safety, recall, and traceability obligations
sanctions and export-control checks where applicable
responding to lawful requests from regulators, courts, or law-enforcement authorities

C. Legitimate interests

We may process personal data for our legitimate interests where those interests are not overridden by your rights and freedoms, including:

website and account security
fraud prevention and abuse detection
defending and enforcing legal claims
internal reporting and business administration
limited service improvement and operational troubleshooting
sharing relevant order, warranty, and support information with Spartan Blades where needed to support the product line

D. Consent

We rely on your consent where legally required, including for:

sending marketing emails where prior consent is required
placing non-essential analytics or marketing cookies
storing optional marketing preferences

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and similar technologies

We use cookies and similar technologies to run the store, remember preferences, secure the site, understand traffic, and, where enabled, support marketing.

The store is operated on Shoptet, and Shoptet provides consent handling for analytics and marketing cookies. Non-essential cookies should remain disabled until you give consent. You can accept all, reject all non-essential cookies, or customize your choices by category through the cookie banner. You can also withdraw or change your consent at any time through the Cookie Settings link on the website.

We use the following cookie categories:

Strictly necessary cookies

These are required for the site to function properly. They support core features such as page navigation, cart functionality, checkout, language settings, security, fraud prevention, and storing consent choices. These cookies do not require consent where applicable law permits.

Preferences / functional cookies

These remember choices such as language, currency, or display settings.

Analytics cookies

These help us measure traffic and understand how visitors use the site so we can improve performance and usability. They are used only if you accept them.

Marketing cookies

These may be used to measure campaign performance, build audiences, or personalize advertising where such tools are enabled. They are used only if you accept them.

Cookie durations

Cookie durations vary depending on the provider and function. Typical durations are:

store and platform cookies: session to 12 months
consent-preference cookies: 6 to 12 months
analytics cookies: up to 24 months unless shorter periods are configured
marketing cookies: 30 days to 13 months depending on provider and campaign settings

For the most current list of cookies, providers, purposes, and durations, please refer to the live Cookie Settings tool on the site.

5. Email marketing

If you subscribe to our newsletter or promotional communications, we may use your contact details to send you marketing messages about products, offers, updates, and related content.

We may use Constant Contact as our email marketing provider to store subscription details, send newsletters and promotional communications, maintain opt-out and suppression lists, and measure campaign engagement such as opens, clicks, and unsubscribe activity, in accordance with applicable data protection law. Constant Contact publishes GDPR-related privacy materials and rights information.

For individuals in the EEA, we send marketing emails only where we have a valid legal basis, typically consent, unless another basis is specifically permitted by applicable law. We also retain unsubscribe and suppression information as necessary to comply with legal obligations and demonstrate compliance.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@eurobladeworx.com.

6. Categories of recipients and service providers

We share personal data only where necessary and only with appropriate safeguards in place.

We may share personal data with:

e-commerce platform providers
payment processors and banks
shipping and logistics providers
fraud-prevention and security providers
email delivery and newsletter providers
hosting, IT, and technical support providers
accounting, tax, and legal advisers
customer-service and returns support providers
analytics and consent-management providers
Spartan Blades, where necessary for warranty, support, product quality, or legal compliance

Named providers currently used or anticipated for use include:

Shoptet — e-commerce platform for the EU store
Constant Contact — email marketing, subscription management, unsubscribe handling, and campaign reporting
payment gateway and banking providers used to process online payments and bank transfers, as described in the store terms
contractual shipping carriers used to deliver orders, as described in the store terms

If additional analytics, advertising, fraud-prevention, or payment vendors are added, this Policy will be updated accordingly.

7. International transfers

As an EU-based controller, we may transfer personal data outside the EEA, including to the United States, where necessary for:

communication with Spartan Blades in the United States
U.S.-based IT, analytics, email, security, or support vendors
cross-border warranty, product-support, or legal matters

Where personal data is transferred outside the EEA, we will use an appropriate transfer mechanism, such as:

an adequacy decision adopted by the European Commission, where available, or
the European Commission’s Standard Contractual Clauses (SCCs), together with supplementary contractual, technical, and organizational safeguards where required

For transfers to U.S. recipients that are not covered by an adequacy decision, our default mechanism is the SCCs. Constant Contact also publishes GDPR-related transfer/privacy materials.

You may request more information about the safeguards we use by contacting us at info@eurobladeworx.com.

8. How long we keep personal data

We keep personal data only as long as necessary for the purpose for which it was collected, and for as long as required by applicable law.

Our standard retention periods are:

orders, invoices, and tax/accounting records: 10 years from the end of the relevant tax/accounting year
shipping and fulfillment records: 3 years from delivery, unless longer retention is required for legal claims
customer service correspondence: 3 years from closure of the request
returns, complaints, and warranty records: 5 years from resolution, or longer if needed to defend legal claims
account data: for the life of the account and up to 3 years after closure or last activity
marketing-consent records: for as long as consent remains valid and up to 3 years afterward to maintain suppression and compliance records
cookie-consent records: typically 6 to 12 months, or longer if required to demonstrate compliance
security logs: usually 6 to 12 months, unless a security incident requires longer retention
unsuccessful or abandoned orders: usually 6 months, unless needed for fraud prevention or dispute handling

When data is no longer needed, we delete it or anonymize it.

9. Your rights

Subject to applicable law, you may have the right to:

access your personal data
have inaccurate data corrected
have your data erased
restrict processing
object to processing based on legitimate interests
receive a portable copy of certain data
withdraw consent at any time where processing is based on consent
lodge a complaint with your local supervisory authority

To exercise your rights, contact us at info@eurobladeworx.com or shop@eurobladeworx.com. We may ask for proof of identity before responding.

10. Whether you must provide personal data

Some personal data is necessary for us to process and deliver your order, communicate about your purchase, and comply with legal obligations. If you do not provide required information, we may not be able to complete the contract or provide customer support.

11. Automated decision-making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you, unless we specifically notify you otherwise and a lawful basis applies.

We may use automated tools for fraud prevention, security screening, and store administration, but these are not intended to replace human decision-making where the law requires human review.

12. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration. These measures include access controls, role-based permissions, secure service-provider arrangements, and other reasonable administrative, technical, and organizational protections.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Children

Our products are not intended to be sold to children. The EU store terms state that knives may not be sold to persons under 18 years of age. We do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided us with personal data, please contact us and we will take appropriate steps.

14. Third-party websites

Our site may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy notices before providing personal data.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the “Last updated” date. If changes are material, we will provide additional notice where required by law.

16. Contact

For privacy questions or requests, contact:

EURO BLADE WORX s.r.o.
Brněnská 3913/31
669 02 Znojmo
Czech Republic
info@eurobladeworx.com
shop@eurobladeworx.com
+420 733 196 619